Refund Policy

We want you to be satisfied with your SINAL MASTER TELECOM broadband plan or telecommunications service. This policy explains how to request a refund. Because our services are delivered in person or remotely, there are no physical products to return. Refunds are handled as described below. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number. You may also call +551151987977 for help.

We answer within 2 business days.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

SINAL MASTER TELECOM LTDA · [email protected] · +551151987977 · Rua Galia, 393 - Cidade Ariston Estela Azevedo, Carapicuiba - SP, 06395-060.